Q: What is a self-storage facility?
A: A self-storage facility is a place where individuals or
businesses can rent units or lockers to store their belongings securely. These
spaces can range in size and are often used for both short-term and long-term
storage needs.
Q: What sizes are the storage units?
A: Our facility offers a variety of unit sizes ranging from
5x5 feet (similar to a small closet) to 10x30 feet (the size of a large
garage). Specific sizes may vary based on availability and location.
Q: How do I choose the right unit size?
A: Our team can assist you in determining the right size
based on the items you wish to store. Additionally, we have size guides and
virtual tours available on our website to help you visualize the space.
Q: Is there a minimum rental period?
A: Typically, the minimum rental period is one month.
However, we do offer shorter-term options and special promotions from time to
time.
Q: How secure are the storage units?
A: Security is our top priority. Our facility is equipped
with 24/7 video surveillance, electronic gate access, and individual unit
alarms. We also have onsite staff during business hours to monitor the premises.
Q: Do I need to provide my own lock?
A: While you're welcome to use your own lock, we also sell
high-quality locks at our facility. It's essential that you use a lock to
ensure your unit's security.
Q: Can I access my unit anytime?
A: Our standard access hours are from 6 AM to 10 PM daily.
However, 24-hour access can be arranged upon special request and may be subject
to additional fees.
Q: Are there items I am not allowed to store?
A: Prohibited items include perishables, flammable or
explosive materials, illegal substances, stolen goods, live animals, and any
items that may be a hazard or cause harm.
Q: Do you offer climate-controlled units?
A: Yes, we offer climate-controlled units that maintain a
consistent temperature and humidity level, ideal for sensitive items like
electronics, artwork, and documents.
Q: How do I make payments?
A: Payments can be made in person, online, or over the
phone. We accept credit cards, debit cards, checks, and cash. We also offer an
auto-pay option for added convenience.
Q: What happens if I'm late on a payment?
A: If a payment is missed, a late fee will be applied to
your account. If the account remains delinquent, access to the unit may be
restricted, and eventually, the items might be auctioned. We always communicate
with our customers before such actions, and we urge you to contact us if you foresee
any payment issues.
Q: Do you offer insurance for stored items?
A: While we take all precautions to ensure the safety of
your belongings, we do recommend getting storage insurance. We offer storage
insurance options, or you can use your homeowner's or renter's insurance if it
covers stored items.
Q: Can I transfer to a different unit size?
A: Certainly! Depending on availability, you can upgrade or
downsize your unit. If you need a different size, just speak to our staff for
assistance.
Q: How do I end my rental agreement?
A: We typically require a notice (e.g., 15 days) before you
vacate. Once you've removed all items from your unit and swept it clean, just
inform our staff, and they'll process the move-out.
Q: Can I reserve a unit in advance?
A: Yes, you can reserve a unit in advance based on
availability. A deposit may be required to hold your reservation.
For any additional questions or concerns, please contact our
friendly staff or visit our website. We're here to assist you with all your
storage needs!
